Using Specifically Vague Language in Your Advertising

The Milton Model and Advertising

I’ve been working with various people recently helping them to see the direct benefits NLP (Neuro Linguistic Programming) can have for their business and how they can apply the tools, techniques and models to help them improve the performance of their business.

The Milton Model is an NLP model based on the language patterns of Milton Erickson and can be really effective in Marketing, advertising, training and therapy.

Milton Erickson was one of the original people who was modelled by John Grinder and Richard Bandler as they developed NLP.

Erickson was a Hypnotherapist who worked in an unusual way.

Instead of using a traditional approach of Trance induction and hypnotic/post-hypnotic suggestions, he seemed to just have a conversation with his client and yet managed to dramatically help these Therapy clients.

He utilised vague language which was designed to allow listeners (or readers) to interpret the language in whatever way was beneficial for them at that moment.

We tend to listen to, and take words at face value at a conscious level, but form meaning at an unconscious level which will be specific just to us – and may change depending on the context (ask a group of people to picture an elephant and describe their elephant and you find as many different interpretations of the word ‘elephant’ as there are people in the group).

Businesses have been using non-specific language in advertising for a long time.  A fascinating book by Vance Packard “The Hidden Persuaders” charts the rise of advertising in America and illustrates this really well.

The key to the Milton Model – and to NLP generally is to understand what works In terms of communicating with and influencing people, making it conscious and using these effectively to influence people at an unconscious level.

Examples of Adverts using non-specific language:

Old print advert for Daz - blue daz boils whitest of all

What does Blue DAZ boils whitest of all mean?

Whitest of all what?

According to who?

How does it Boil?

What does it boil? – and so on

Old print advert - smoking is believing! Woman smiling whilst holding a cigarette

I love this one – in Milton Model terms this is a ‘complex equivalent’  – where two totally unconnected statements become synonymous  – and with no meaning other than the meaning the reader creates in their unconscious.  I also like the ‘embedded command’ of extra smokes and more – using the non-specific language to create a desire In the reader.

It is not just old adverts that use these techniques.  Adverts today tend to have less copy in them than previously, so it is harder to utilise many of the Milton Model patterns in one advert, but it is still used effectively

Advert for Gillette "The best a man can get" in silver on a black background

The Best what? Shave? Sex? Life?

Or

Black background with white text saying "Just do it" with the nike tick logo underneath

Just do what? – whatever works for you

Or my current favourite

Tesco ad - party straws 20p. Underneath it says "our customers will believe anything. Come and join the party at Tesco. You'll get totally sucked in." Tesco - every little helps

At a conscious level, you realise that the ‘sucked in’ comment is linked to the straws so dismiss it.  At an unconscious level, you take on the embedded commands of ‘believe anything’ and ‘you’ll get totally sucked in’ Also, the embedded command of  ‘our customers will believe anything’ – are you a customer? what do you think will happen?

It’s not just retailers who use specifically vague language though.

Remember 1997?

The cover of a book by John O'Farrell - Things can only get better. Sad looking boy in blue with a red rosette on, stood in front of a factory

“Things Can Only Get Better” became synonymous with the Labour Party’s election campaign in 1997 and D-Ream played the track at the victory party after the election.

I can still remember seeing John Prescott dancing to the music (and if anyone can help me get rid of that image from my memory I’d be grateful).

“Things” has a different meaning for different people.  If education is the most important thing to you at the time of reading – you will interpret ‘things’ as ‘education.  If Transport is your priority you will interpret ‘things’ as transport – and so on.

“Better” than what?  Better than they are now? Better than they’ve ever been?

“Only” is it possible that they can get worse?

“Get” how specifically are they going to get better?  Just by voting Labour?

So this is a very effective use of non-specific language to get a positive message out to a large number of people at once.

And a poster we used at an exhibition:

1000 square banners

Carefully choosing the language in your marketing material can make a big difference to the success of the campaign.

How much time do you invest in thinking about the language you will use?

Would it be worth understanding a little more about how non-specific language and the Milton Model works?

What are your thoughts?

For more information on how NLP can help you in your work environment please contact us.

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