Civility at work: improve retention, increase sales, improve employee satisfaction and ultimately boost your bottom line.
There’s an increasing body of research that shows that incivility at work decreases staff productivity, increases staff absence and significantly impacts an organisation’s bottom line.
The new research around civility ties in with the core tenets of the training programmes I’ve been delivering for over 20 years. Combining current research with my own findings, I’ve put together a programme around Civility at Work, designed to help improve retention, increase sales, improve employee satisfaction and ultimately boost your bottom line.
For more information on civility and the impact it can have on an organisation, have a look at the Civility Saves Lives website. Although their focus is on civility in a clinical setting, there is a wealth of research there on the impact of incivility as well as some interesting videos summarising the topic.
For more information on the Civility at Work programme, please get in touch using the form below.