I developed the Civility Builds Excellence programme alongside Chris Turner, founder of Civility Saves Lives, a clinician-led movement that is leading change in healthcare environments.

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Chris has years of experience delivering civility training in healthcare through Civility Saves Lives with incredible results. I've got over 30 years in corporate coaching and training, working with organisations of all shapes and sizes on leadership, strategy and communication skills. We joined forces to design an in-depth civility programme for businesses.

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Research shows that civility directly affects productivity, staff wellbeing, retention, and even the financial health of organisations. Put simply: civility builds organisational excellence.

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Our online introductory course is designed to give individuals and organisations the foundations they need to understand and apply the principles of civility at work. For those ready to go further, we offer in-person training programmes that embed learning and create lasting cultural change. We can tailor these to meet your organisation's needs, with the option for additional coaching to help embed the learning and make it stick.

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Why civility matters

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Workplace culture is one of the biggest predictors of organisational success. Incivility - whether it’s interruptions, dismissive behaviour, or lack of respect - creates hidden costs:

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• Lower productivity – staff spend time and energy recovering from negative interactions.

• Higher turnover – people leave toxic cultures, taking experience and expertise with them.

• Reputational damage – poor culture affects how clients, patients, or customers view your organisation.

• Increased costs – replacing staff and managing disengagement adds up quickly.

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On the other hand, when civility is embedded:

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• Teams collaborate more effectively.

• Innovation and creativity thrive.

• Staff engagement and loyalty increase.

• Organisations gain a stronger reputation for excellence.

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Get in touch to find out more about the Civility Saves Lives programme.

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Workplace civility: what you'll learn 

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Through a blend of research, case studies, and practical strategies, the course covers: 

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• The science and psychology of civility at work.

• Real-world examples of how civility (or incivility) impacts organisations.

• The link between civility, wellbeing, and performance.

• How to apply civility in everyday interactions.

• Practical steps to create a culture of respect and excellence.

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Civility course options 

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Online Introductory Course

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A flexible, accessible way to get started. Learn the fundamentals of civility in your own time and begin applying them in your workplace. You can watch a free intro to the course here (you'll just need to create a free account on our online learning platform, Evolve Online Learning), or start the full online course here. If you'd like to discuss corporate access to our online courses, get in touch.

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In-Person Training

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For organisations ready to embed civility more deeply, we deliver tailored in-person programmes. These interactive sessions help teams put learning into action, build shared commitment, and create sustainable cultural change. Contact us to discuss civility training for your organisation.

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