• Planning
• Setting measures and targets
• Reviewing Progress
• Understanding strengths and weaknesses
• Understanding problems and needs
• Communicating to get the task done

• Providing vision
• Inspiring others
• Providing Direction
• Aligning to common goals
• Involving people
• Communicating to understand individual perspectives and issues

• To introduce participants to current 'best practice' leadership and choose the style that fits their organisation

• Introduction and Objectives
• Are Leaders Made or Born?
• 3 Approaches to Leadership
• Practical Exercise (1) and Observation
• Practical Team Exercise (2) and Observation
• Developing a Checklist
• Competitive Task
• Finalising the Leadership Checklist
• Preparing for the next workshop
• Workshop Summary and Evaluation

• To introduce participants to current 'best practice' leadership and choose the style that fits their organisation
• Identify the different styles of leadership
• Use a leadership checklist for personal development
• Practise leadership skills in a safe situation
• Identify their own strengths and weaknesses, in line with 'best practice' leadership.

• To enable delegates to build on the effective leadership workshop and practice team building skills
• To explore and understand the concept and skills of motivation and delegation

• Introduction and Objectives
• Leaders building teams - observation exercise
• Team building commentaries
• Fine tuning the checklist
• Practical competence exercise
• Winning Teams
• Action Planning
• Understanding individual short and long term motivation
• Survey exercise
• The delegation process
• Who?
• How?
• What?
• Where?
• When?
• Formulating a delegation plan
• Workshop Summary and Evaluation

• Demonstrate the use of the leader's checklist
• Use observation to identify strengths and weaknesses of other leadership styles
• Develop a team building tool kit
• Use motivational techniques
• Adopt a structured approach to delegation
• Formulate a delegation plan

• For delegates to explore the most effective ways of communicating so that employees understand their contribution to the organisation's aims
• To enable participants to understand the power relationships within an organisation and to influence people in a respectful and effective way

• Introduction and Objectives
• Pros and cons of our current communications
• Cascade Team Briefing
• Briefing Skills
• Setting effective goals
• Motivation
• Power relationships
• Influencing styles
• Building rapport with others
• Communicating effectively to achieve mutual understanding
• Influencing with integrity
• Workshop summary and evaluation

• Decide on the most effective communication vehicle to use
• Understand cascade Team Briefing
• Effectively brief their team
• Explain the power relationships within an organisation
• Identify different influencing styles
• Use interpersonal skills to effectively influence others to achieve outcomes

• To introduce delegates to the process of managing performance

• Introduction and Objectives
• The performance review process
• The skills needed to conduct effective reviews
• Coping with difficult review meetings
• Managing poor performance
• Disciplinary interviews
• Legal considerations
• Role play exercises
• Workshop summary and evaluation

• Conduct a performance review effectively
• Carry out a performance review in a structured manner
• Carry out a disciplinary interview
• Follow disciplinary procedures
• Set SMART objectives
• Deal with difficult situations effectively

• To equip participants with assertive skills, to improve the way they deal with situations at work and to maximise their performance

• Introduction and Objectives
• What is Assertiveness for and how Assertive are you?
• Assertiveness - What is it? What is it not? Why is it important, how is it not easy?
• The Benefits to the Individual and the Organisation
• The Three Basic Steps to Assertiveness
• Syndicate work, An Introduction to the Techniques of Assertiveness
• Body language
• Listening skills
• Saying 'no'
• Making Choices
• Considering the choices we make when dealing with different situations
• Role-play Situations, both Work and Personal
• Workshop Evaluation and Summary

• Understand how assertiveness can improve their own and the organisation's performance
• Be able to practice assertiveness techniques in a safe situation
• Be able to deal with awkward situations in a positive and constructive manner
• Understand personal benefits to working with assertiveness

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